FAQ

We’re passionate about all types of outdoor shelters! Our range includes Dome Tents, Canvas Tents, Inflatable Air Tents, Instant Pitch Tents, and specialized options like Shower/Ensuite Tents and rugged Swags. Whether you’re hiking light or setting up a comfortable basecamp, we’ve got you covered.

Many of our tents (especially our Canvas Tents and Touring Tents) are designed to withstand challenging conditions. Look for the weather rating in each product description. For harsh environments, we recommend our heavy-duty options with reinforced poles and weatherproof fabrics.

Absolutely! We understand that adventurers need reliable equipment. Check our Poles, Pegs & Guy Ropes section for replacement parts and accessories to keep your gear in top condition season after season.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Your security is as important to us as a sturdy tent in a storm! We use industry-standard encryption and never store your full payment details on our servers.

We pack your adventure gear with care within 1-2 business days. Delivery times then depend on your chosen option:

• Standard Shipping ($12.95): 10-15 days via DHL/FedEx
• Free Shipping (orders over $50): 15-25 days via EMS

Pro Tip: Order at least 3 weeks before your trip to ensure arrival!

We ship worldwide to fellow adventurers across the globe! (Excluding select remote areas in Asia). International orders may be subject to customs fees depending on your country’s regulations.

Yes! Once your gear ships, you’ll receive a tracking number via email. Our systems update daily so you can follow your equipment’s journey to your doorstep.

We offer a 15-day return policy from the delivery date. If your gear doesn’t meet your expectations, our team at [email protected] will guide you through our simple return process.

We pack every order with the care we’d want for our own camping gear, but if something arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund.

Our adventure-support team is available via email at [email protected]. We’re based in Blue Springs, US but serve campers worldwide (except certain remote areas).

Absolutely! Our team consists of outdoor enthusiasts who live and breathe camping. Describe your adventure plans (terrain, group size, season) and we’ll recommend the perfect gear setup for your needs.